A female patient draws “Idea-Plan-Action” on her white board


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Click here for past events.




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PAST EVENTS (in reverse chronological order)

Event:  The Association for Healthcare Documentation Integrity's Annual Convention & Expo

Date:  July 31 to August 3, 2013

Location:  Lake Buena Vista, Florida

Speakers:  Dalia Al-Othman will give the Keynote Address on August 1, and conduct a breakout session the following day. There will be a diverse group of speakers and 39 breakout sessions.

Topics:  Dalia Al-Othman's Opening Keynote Address will discuss: "The Medical Record and Beyond: Patient Advocacy in Today’s Healthcare System." Other speakers will cover a variety of additional topics.

Please click here to view complete information about this event, including registration and hotel information, speaker schedules and topics, and much more.

ACE 2013 logo

The healthcare documentation arena is constantly evolving, impacted by technology, workforce development, fiscal constraints on the healthcare system, and the changing demands of the patient consumer. It's an industry that finds itself in a time of transition, and attending ACE will provide you an opportunity to keep yourself ahead of the learning curve. We encourage you to join us at ACE 2013 to further your professional growth, catch up on what's happening in the industry, learn about the latest in evidence-based practices, expand your knowledge, and broaden your perspectives—all while enjoying Disney World.

Event:  The 2nd Annual Patient Advocate Conference

Date:  December 7, 2012

Location: Renaissance Orlando SeaWorld (Orlando, FL)

Speakers:  Dalia Al-Othman is among the diverse faculty of experienced patient advocates who will cover the latest knowledge in patient advocacy and share real-world examples that will aid advocates in their practices.

Topics:  Dalia Al-Othman will cover "How to Legally Bulletproof Your Patient Advocacy Business." Other speakers will cover a variety of additional topics.

Please click here to download the brochure for this event (which shows the complete list of speakers and topics).

This day-long interactive learning event is designed for both independent patient advocates and professionals employed by hospitals, managed care companies, and other settings throughout the continuum of care. The conference will shed light on the emerging practice of patient advocacy, provide education to like-minded advocates, and promote a culture of clinical and professional competence that will improve the health and welfare of clients. Participants will have the opportunity to build their own skills and knowledge while meeting and networking with colleagues and mentors.

Who Should Attend: Case managers; geriatric care managers; healthcare advocates; human resource professionals; legal nurse consultants; life care planners; nurses; patient advocates; patient activists; social workers; behavioral health professionals; administrators; ombudsmen; pharmacists; physicians.

Event:  Masspro Program

Date:  May 3, 2012

Location: The Publick House, 277 Main Street, Sturbridge, MA

• Kathy Foss, Masspro
• Dr. Michael Barry, President, Informed Medical Decisions Foundation
• Dalia Al-Othman, Founder of Health Care Navigators, LLC

Topic:  Nothing About Me, Without Me: Shared Decision-Making

Participants will gain insight into the collaborative role patients and healthcare providers play in achieving positive healthcare outcomes, and will learn how to effectively engage them in shared decision-making.

Event:  Series of Lectures

Date:  April 18 and 19, 2012

Location: University of North Dakota College of Nursing

Speaker:  Dalia Al-Othman

Topic:  Patient Advocacy 101

Participants will gain insight into the characteristics and roles of the patient advocate; the prevention of hospital-acquired infections and medical errors; the importance of patient-centered care; the breakdown of communication that can occur between patient and providers, and how to prevent it; the nurse as patient advocate, and potential conflicts; the problems inherent in the current health care system, and how to fix them; creating a stress-free hospital experience for the patient from surgery to discharge; and more.

Event:   Patient Safety Awareness Week—Event on Health Care Quality
Please click here to watch the video of this event.

Date:  March 6, 2012

Location: The State House, Boston, MA

Speakers (in order of appearance):
• Amy Whitcomb Slemmer, Executive Director, Health Care For All (HCFA)
• Senator Richard Moore (D-Uxbridge, MA)
• Representative Jeffrey Sanchez (D-Boston, MA
• Representative Denise Provost (D-Somerville, MA)
• Dalia Al-Othman, Founder of Health Care Navigators, LLC
• Dr. Madeleine Biondolillo, Director, Department of Public Health
• Iyah Romm, Special Assistant to the Director, Department of Public Health
• Nicola Truppin, President, Consumer Health Quality Council at HCFA

Topics:   Healthcare-associated infections; Serious Reportable Events*; incentivizing health care improvement; enhancing transparency; reducing medical errors; improving patient safety; and promoting patient engagement in health care decisions.

Please click here to view the Department of Public Health’s most recent public report on healthcare-associated infections at Massachusetts hospitals (released in February, 2012).

*Serious Reportable Events (SREs) are incidents involving death or serious harm to a patient resulting from a lapse or error in a healthcare facility. SREs are commonly referred to as "never events." An increasing number of states require that SREs are reported (including Massachusetts).


Patient Advocate Confronts her Client's Employer to Retain Job.  About.com (February 7, 2012)
Please click here to view the article.

Consumer Story: Dalia Al-Othman.  Health Care For All Newsletter (October, 2011)
Please click here to download the article.

From the Brink and Back: How One Patient’s Struggle with Infection Led to a Higher Calling.
Heartbeat: The Magazine of the University of Miami School of Nursing and Health Studies
(Fall, 2009)
Please click here to download the article.

Grateful Nation Events.  Giving Matters:  Beth Israel Deaconess Medical Center Newsletter
(Winter, 2010)
Please see the article below.

Dr. Mark Gebhardt, Chief of Orthopedics at the BIDMC in Boston, MA poses with Dalia Al-Othman, patient advocate and Founder of Health Care Navigators, LLC

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Health Care Navigators, LLC
258 Harvard Street #474
Brookline, MA 02446

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